Client Support

How to Request Technical Support

The best way to receive technical support is to open a Service Request. There are several ways to open a Service Request:

 Visit the Client Portal

You may log into the Client Portal by visiting or by clicking the Client Portal link at the top of each page of our website. Be sure to bookmark the page in your browser.

 Call the Helpdesk

You may reach the Helpdesk by calling:

  • Our Toll Free number (855) FNS1-555 or (855) 367-1555
  • Our Local Office number (248) 726-0577

Follow the prompts or just enter “1” to jump to the Help Desk.

 Email the Helpdesk

You may send an email to the Helpdesk, which will automatically open a ticket. Just send an email to


When requesting support, would you rather reach out to an individual and hope they are not busy, on vacation, or just unavailable? Or would you rather reach out to one contact, which can direct your request to the first available resource? (hint: It’s the second one.) Keep this in mind when you are requesting technical support. To get the best possible response, call the Helpdesk, send a support email, or open a ticket on the Helpdesk portal.

Other Information

Regular Service Hours

Our Regular Service Hours are Monday through Friday, excluding observed holidays:

  • 8 a.m. to 6 p.m. Eastern Standard Time
After Hours/Emergency Support

You may reach our After Hours and Emergency Support line by calling our company number outside regular business hours; you will be prompted to press “9” to reach the first available technician. If you are not connected shortly, leave a message, which will automatically contact all support team leads.

Holiday Coverage

Falcon observes the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Friday immediately following Thanksgiving
  • December 24th through 26th
  • December 31st
  • New Year’s Day